Returns & Exchanges
At Mattel Store, we want you to love your fashion-forward apparel and accessories; if you are not completely satisfied, we offer a 30-day return window for items in their original, unworn condition. Please ensure all tags remain attached to qualify for a full refund or seamless exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original packaging, ensuring all Barbie, Hot Wheels, or Fisher-Price branded tags and labels are intact.
Print and Attach Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier; you will receive a confirmation email and a refund to your original payment method once inspected.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing